Do you offer free shipping for your premium range?
Our premium range does not include free shipping. When purchasing from our premium range, shipping costs and estimated shipping times will be shown at checkout.
How long will they take to arrive?
Our premium range are stocked here in Queensland, Australia. Every order will be posted within 24 hours of you placing the order, and all orders placed on a weekend will be posted on Mondays.
Orders within Australia will generally arrive within 7 days, and overseas orders may take between 7-14 days to arrive. This is just a guideline and certain circumstances may effect these times.
What if the sunglasses don't suit me?
No problem! We offer a 14 day return policy if you change your mind or they don't suit you. Just email us at firstname.lastname@example.org and we will provide you with a return shipping address.
Please pack the sunglasses up securely so that no damage is done during the return shipping.
Once we have received the sunnies and made sure they are still in perfect condition, we will issue your refund.
Your refund will be the total cost you paid for the order, and will not include your shipping costs.
Please note that you will be required to cover the cost of the return shipping.
What if they are damaged when I get them?
If your sunglasses are damaged in any way when you receive them from the mail, please email us at email@example.com with the details and a photo and we will resolve the issue for you.
Do they come with warranty?
We are so confident in our premium range we back them with a lifetime warranty!
If you break them, please email us at firstname.lastname@example.org and tell us how you broke them and attach a photo, and we will send you a new pair for free, no questions asked!
This only covers broken or damaged sunglasses, not lost or stolen.
A photo of the broken pair is compulsory to receive your warranty.
You will be required to pay the shipping for the second pair, and this offer is only available once per customer.