THE ORDER PROCESS

   If your item is in stock, please allow 2-6 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.
We work with a variety of different suppliers so please bear in mind when ordering more than one pair with us they can arrive at different times.


FREE SHIPPING ON ALL ORDERS!

Yep, our gift to you.
Purchase any pair of glasses from our website and we will ship them to you for free anywhere in the world.


WORLDWIDE SHIPPING

Shipping times vary globally. All times below are estimates:

USA/Australia/New Zealand: 1-3 Weeks (approx. 10-20 business days)

Canada: 2-3 Weeks (approx. 10-24 business days)

Europe: 2-4 Weeks (approx. 14-28 business days)

Germany: 3-4 Weeks (approx. 20-40 business days)

UK: 3-4 Weeks (approx. 20-40 business days)

Other: location dependent. 

Please note that we do not have control over shipping times or delays. If you have questions about your delivery status, please do not hesitate to track your package or email us at hello@shadesupply.store


TRACKING

All orders will receive an email with a tracking number once your package has been shipped. To access tracking estimates please visit www.17track.net/en and enter the tracking code provided.


SHIPPING DELAYS

Please note that we do not have control over shipping delays. Possible reasons for a delay include:

1. The parcel is awaiting customs inspection in your home country

2. The parcel is awaiting space availability on the shipping aircraft 

3. Parcel simply needs time to go through the system - some cities take longer to process items than others


OWNERSHIP AND RISK

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at hello@shadesupply.store
Any delivery date or time specified by us is an estimate only.
Once shipped, Shade does not take responsibility for undelivered items due to third-party delivery services or wrong addresses provided.
For any inquiries contact  hello@shadesupply.store