The Retro

 

*ANNOUNCEMENT*

As stockists, we work directly with manufacturers, wholesalers and suppliers from all around the world - including Australia, America & China - and ship all of our products direct from each supplier in order to keep our prices down.

Some of these suppliers ship through, or use Central & East Asian postal services.

From the 5th - 12th of February, China will celebrate New Years - and as a result all orders made during or either one week preceding or one week following the holiday will have a minimum 2 WEEK extension on expected processing and shipping times as listed below.

We understand that this is a long time to wait, so if this is not ok with you, please wait to make your order!

 

   If your item is in stock, please allow 2-6 business days to process your order once payment is received and cleared. Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time! Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.

We work with a variety of different suppliers so please bear in mind when ordering more than one pair with us they can arrive at different times.

FREE SHIPPING ON ALL ORDERS!
(excludes premium range)

Yep, our gift to you.
Purchase any pair of glasses from our website (except premium range) and we will ship them to you for free anywhere in the world.

WORLDWIDE SHIPPING

Shipping times vary globally. All times below are estimates:

USA/Australia/New Zealand: 1-3 Weeks (approx. 10-20 business days)

Canada: 2-3 Weeks (approx. 10-24 business days)

Europe: 2-4 Weeks (approx. 14-28 business days)

Germany: 3-4 Weeks (approx. 20-40 business days)

UK: 3-4 Weeks (approx. 20-40 business days)

Other: location dependent. 

Please note that we do not have control over shipping times or delays. If you have questions about your delivery status, please do not hesitate to track your package or email us at hello@shadesupply.store

All orders will receive an email with a tracking number once your package has been shipped. To access tracking estimates please visit www.17track.net/en and enter the tracking code provided.

SHIPPING DELAYS

Please note that we do not have control over shipping delays. Possible reasons for a delay include:

1. The parcel is awaiting customs inspection in your home country

2. The parcel is awaiting space availability on the shipping aircraft 

3. Parcel simply needs time to go through the system - some cities take longer to process items than others

OWNERSHIP AND RISK

To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at hello@shadesupply.store

For any inquiries contact  hello@shadesupply.store

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WHERE ARE YOU BASED?

We are based in Burleigh Heads, Australia but work with wholesalers all around the world to find you the best possible prices!
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Orders take, on average, 3 business days to be processed. Once your item is dispatched delivery will take 12-20 BUSINESS days (Monday - Friday). This is because our items are sent straight from the manufacturer in order to give you the best price possible. Delivery can take up to 3-4 weeks. Please make sure you are happy with this before ordering. 
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I ONLY RECEIVED PART OF MY ORDER? 
We work with wholesalers and manufacturers from all over the world, therefore, you may receive part of your order in separate deliveries. 
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I HAVEN'T RECEIVED MY ORDER? 
Please contact us at  hello@shadesupply.store and we will do our best to resolve the issue. Please note we cannot be held responsible for items undelivered due to an incorrect address being entered or the post office/courier not being contacted when you have received a notice of non-delivery.
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THERE IS A PROBLEM WITH MY ORDER OR MY ITEM IS FAULTY 
Please contact us at  hello@shadesupply.store and refer to our returns policy below. 
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HOW DO I RETURN AN ITEM? 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please do not send your purchase back to the manufacturer. Please follow the process below for returning your parcel to us: 
1. Contact us:  hello@shadesupply.store to obtain a return address 
2. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached. 
3. Cover your address label with our return address 
4. Return the package by using your local Post Office who will advise cost and obtain proof of postage.  
5. Keep your certificate of postage safe as you will need this as your proof of return.
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CAN I TRACK MY ORDER? 
Yes, you will receive an email once your order has been shipped with tracking information.